Birmingham area, UK | Full-time
Are you an experienced and dynamic individual with a passion for delivering exceptional service solutions? Malmberg AB, a leader in sustainable energy and environmental technology, is seeking a dedicated Service Manager to join our team. This is a fantastic opportunity to lead our service department, ensuring the highest level of customer satisfaction and operational excellence.
Company Overview
Malmberg AB is a renowned provider of innovative solutions in biogas, water treatment, and renewable energy. With a rich history of over 157 years, we are committed to shaping a sustainable future through cutting-edge technology and exceptional service offerings.
Position: Service Manager
Location: Birmingham area, UK
Responsibilities:
As the Service Manager at Malmberg AB, you will be responsible for:
- Team Leadership: Lead and inspire a team of skilled service technicians and engineers, fostering a culture of collaboration, growth, and excellence.
- Service Delivery: Oversee the planning, execution, and management of all service operations, ensuring timely and efficient delivery of maintenance, repairs, and technical support.
- Customer Relations: Build and maintain strong relationships with clients, addressing their needs, resolving issues, and ensuring the highest level of customer satisfaction.
- Performance Metrics: Develop and track key performance indicators (KPIs) to monitor service quality, response times, and overall departmental efficiency.
- Resource Management: Optimize resource allocation, including personnel, tools, and equipment, to meet service demand while controlling costs.
- Continuous Improvement: Identify opportunities for process enhancements and implement best practices to enhance the effectiveness and efficiency of the service department.
- Collaboration: Collaborate cross-functionally with sales, engineering, and project management teams to align service offerings with customer requirements and project timelines.
Qualifications
To excel in this role, you should possess:
– Proven Experience: A track record of 5 years in service management, preferably in the energy, environmental technology, or related industries.
– Leadership Skills: Strong leadership abilities with the capability to motivate and guide a diverse team towards shared goals.
– Technical Expertise: Familiarity with biogas, water treatment, or renewable energy systems is advantageous, along with a solid technical background.
– Communication: Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and stakeholders.
– Problem-Solving: A proactive approach to identifying and resolving challenges, coupled with a strategic mindset for continuous improvement.
– Organizational Acumen: Proficiency in resource management, project planning, and KPI tracking.
Why Join Malmberg AB
At Malmberg AB, you will be part of an innovative company dedicated to sustainable solutions and technological advancements. You’ll have the opportunity to lead a dynamic service team, contribute to impactful projects, and shape the future of the industry.
How to Apply
If you’re ready to take on this exciting role as a Service Manager at Malmberg AB, please submit your resume and a cover letter detailing your relevant experience and why you’re a strong fit for the position. Send your application to [email address].
Join us in our commitment to a greener, more sustainable world. Apply today!
Selection is done continuously.
